Support
Support with a boundary you can read up front.
Every product ships a support document that names the common failures, the evidence worth collecting, and exactly what support covers. This page is the marketplace-level version.
Support covers
- Installation of an Aaria skill bundle
- Workflow interpretation: what a step means and what it expects
- The scripts and templates included in a bundle
- Reproducible defects in bundled assets and documentation
Outside the boundary
- Provider outages and provider or model billing
- Custom website implementation and creative production services
- Hosting, deployment, and legal clearance for your assets
- Guarantees that a third-party model will accept a prompt
- Model weights and their licensing
Before you write
Run the smallest failing step, then collect the evidence.
Each product's bundled support document lists its own diagnostics. The evidence that solves an issue fastest, for any skill:
- Your agent harness name and version, and your operating system
- The skill version from its bundled VERSION file
- The exact command or step that fails, with tokens and private paths removed
- The error text and, for anything visual, a screenshot of the failure
Never send
Keep your secrets out of the report.
Support never needs API keys, OAuth tokens, cookies, account identifiers, private prompts, confidential source media, or unredacted absolute paths. Strip them before sending anything.
Commercial terms, including response times, are being finalized and are not promised here.